Returns will not be accepted without an approved Return Authorization. When requesting a return, please provide ScanTex customer service with the following information:
- Account number
- Invoice number
- Invoice date
- Part number of item(s) being returned
- The reason(s) for the return.
Credit will be issued for returns for non-defective, unopened product upon its receipt in resalable condition. A 15% restocking charge will be made for customer errors.
For defective goods, we will provide a replacement upon receipt of the return. The customer is responsible for the shipping charges in returning the items unless it was an error of ScanTex's.
Please notify ScanTex's customer service within five (5) business days if you receive a damaged shipment or if there was a shipping error. Save all packaging and note the packaging of the boxes. Please provide the name and phone number of the person who received and unpacked the boxes.